It was reported on the BBC today that flight departure screens had failed at Gatwick airport for much of the day. The airport authorities implemented their contingency plans – whiteboards – and apparently no flights were delayed or cancelled. Some passengers have complained about a lack of information, but I think that the fact no flights had to be cancelled is a real credit to all involved.
This is a great example of good contingency planning in action. The authorities had obviously thought about what they’d do in advance, so when the screens were unavailable they knew what to do. I can’t imagine they had whiteboards and pens etc just sitting waiting to be used, but it’s a really good effort nonetheless.
What can we learn about this from an Information Security perspective? Business Continuity Planning is vital, but it doesn’t always hinge on having spare technology available. Take it back to basics: what is needed to keep the business running? In this case, electronic boards were replaced with whiteboards and marker pens, but what would be your equivalent?
Try to think about what could happen, and what you could do to react if there was a problem.